Pub Rants

Tagged Hachette

Amazon: Hypocrite. Customer is not Always King

by Kristin Nelson

One of the reasons why I wanted Hachette to be forthcoming when I started asking about the shipping issues (many moons before the news became public) was because I had already guessed that Amazon was flexing some muscle in a contract negotiation.

So confirming it wasn’t telling me anything I didn’t probably already know…

But also so I could tell Hachette and the editors that my authors and I were firmly on their side and hugely supportive of what they were having to face.

Amazon – I have been very appreciative of the many changes you’ve already created in publishing but now you are just being a big old fat hypocrite.

Because your motto is customer first, always.

Well, this kind of hardball in no way serves your customers. It hurts authors (whom you claim to support) and you deserve the public fall-out that this spat creates.

The Amazon – Hachette Spat

by Kristin Nelson

This just hit the newswire in the last week but I’ve informally known about this since late fall 2013 (as early as November). The problem? My Hachette authors and I noticed this “shipping issue” multiple times and brought it to our Hachette Editors’ attention. 

Multiple times. Repeated emails. We were assured that all was fine. (Which we, of course, did not believe since it kept happening….)

This is yet another moment where big publishing could have chosen to partner with authors and agents by explaining the truth behind Amazon’s muscle flexing.

Instead, Hachette choose to go with “we don’t discuss contract negotiations” tactic, which leaves their authors in the dark, agents like me fuming, and fosters a general atmosphere of distrust that the publisher is not being forthright.

Not the end goal here! What we need is more communication, not less.

Let agents and authors help you take a stand–which is actually what’s going on now and is detailed in this New York Times Article.

As happens time and time again, the truth does emerge and leaves those of us who have been asking about it for the last six months with exasperated hands in air, the desire to bang head against desk, and authors who now won’t believe the publisher when the response is “all is fine” in the future.